Community Manager - Apartment Property

About the role

Greystar, a global real estate platform focused on institutional-quality rental housing, is hiring a full-time Community Manager in Charlotte, North Carolina. The role manages the day-to-day operations of an assigned property, including the team, daily activities and resources, so that budgeted financial and operational goals are met and the property complies with company policies and fair housing and other laws.

Key responsibilities

• Analyze financial statements, marketing information and operational reports to help set budgets and control expenditures within the approved budget, including the petty cash fund.
• Set rent rates, collect and post rent and fees on time, make bank deposits and prepare monthly financial reports.
• Approve vendor invoices, check certificates of insurance, code charges correctly and manage communication between vendors, accounting and the owner.
• Oversee lease enforcement: approve applications, discounts and renewals, run periodic inspections, follow notice requirements, handle evictions and collect late fees.
• Monitor market trends and implement marketing and leasing strategies to reach occupancy and revenue goals.
• Respond promptly to resident complaints and requests, and ensure the maintenance team meets service standards.
• Conduct regular property inspections to keep the grounds, buildings and amenities safe, clean and well maintained.
• Hire, train, supervise and evaluate property staff, and support the client/owner relationship through meetings, tours and updates.
• Complete accounting, financial and administrative reports and other assigned duties.
• In California, use the state-specific Lease File Checklist to keep lease documents complete and compliant.

Required profile

• Bachelor's degree preferred in Business Management, Real Estate or a related field.
• 4-6 years of relevant experience applying property management, sales, marketing and customer service skills.
• Valid driver's license to operate a golf cart on site; all golf-cart drivers must hold a valid license.
• All licenses and certifications required by state and local jurisdictions.
• Ability to manage multiple priorities in a fast-paced environment and to travel locally for bank deposits, training and outreach events.

Required skills

• Proficiency in internet, word processing, spreadsheet and database programs.
• Strong proficiency in property management software, preferably Entrata, Yardi and/or OneSite.
• Management and supervisory skills to hire, lead, direct and evaluate team members.