Assistant Community Manager - Lakehouse on Wylie

About the role

Greystar is hiring an Assistant Community Manager for Lakehouse on Wylie, a stabilized 332-unit garden-style apartment community in Charlotte, NC. The role supports the Community Manager in the financial and operational side of the community, working Monday to Friday with rotating weekends. The hourly range is $22.00 - $24.00.

Key responsibilities

• Collect and post rent, fees and other payments, prepare daily bank deposits, reconcile bank accounts, prepare financial reports and process invoices and payables.
• Operate the property management software (Yardi/OneSite) and keep it updated and backed up.
• Review resident files and accounting records to identify unpaid or late fees, follow collection procedures and enforce the lease to maximize revenue.
• Review and submit vendor, contractor and service provider invoices, obtain community manager approval, code charges to the Chart of Accounts and manage communication with vendors, accounting and the owner.
• Follow eviction procedures, including proper notice, court hearings and eviction proceedings.
• Process resident move-outs, applying deposit and lease cancellation fees where applicable.
• Respond promptly to resident complaints and requests, and act as on-site supervisor in the Community Manager's absence, coordinating maintenance and make-ready tasks.
• Meet with owners, give them updates on community performance and respond to their requests.
• Support leasing and marketing by greeting prospects, showing ready apartments and models, closing leases and helping applicants complete applications and credit checks.

Required profile

• Bachelor's degree in Business Management, Communications or a related field preferred.
• 1-3 years of relevant experience in residence life and/or property management covering community management, sales, marketing and customer service.
• Understanding of lease terms and lease enforcement, including collections.
• Valid driver's license to operate a golf cart on property; state and local licenses and certifications as required.
• Able to access all parts of the property and amenities and to lift up to 20 pounds alone and 50 pounds with help.

Required skills

• Strong proficiency in property management software (Yardi, OneSite, Entrata).
• Proficiency in internet, word processing, spreadsheet and database programs.
• Excellent written and verbal communication skills.