Community Assistant – Union Blacksburg Student Living

About the role

The Community Assistant supports the property management team at Union Blacksburg Student Living, helping to achieve occupancy and resident‑retention goals through administrative, leasing, and customer‑service tasks.

Key responsibilities

• Perform office administration such as copying, filing resident files, preparing notices, and organizing rent payments.
• Assist with leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, and show apartments.
• Generate lease paperwork and maintain resident lease files.
• Support move‑in and move‑out processes, including mandatory “turn” dates.
• Answer incoming calls, schedule prospect tours, and handle after‑hours resident emergencies.
• Conduct on‑campus marketing outreach to drive community awareness and qualified traffic.
• Coordinate resident events, birthday cards, unit visits, and other programs to boost satisfaction.
• Distribute resident communications such as flyers, newsletters, surveys, and late notices.

Required profile

• Strong communication and interpersonal skills.
• Ability to manage multiple administrative tasks efficiently.
• Willingness to work flexible hours, including on‑call shifts.
• Customer‑service orientation with a focus on resident satisfaction.

Required skills

What we offer

• Experience with a leading global real‑estate platform.
• Opportunities for professional growth in property management.
• Engagement with a vibrant student‑living community.