Command Center Coordinator S&E

About the role

The Fox District Detroit Command Center (FDDCC) and the LCA Command Center (LCACC) are the nerve centers of safety and security operations for all Ilitch-owned organizations. The Command Center Coordinator assists the Security Managers and Supervisors in overseeing and directing operational and administrative functions, ensuring security staff deliver quality service to internal and external guests. The role covers monitoring safety and security systems, dispatching personnel, reporting calls for service, monitoring CCTV and social media, and implementing departmental and league requirements.

Key responsibilities

• Monitor, operate and control computerized safety systems such as CCTV, access control, visitor management and fire/life safety systems during normal and emergency operations.
• Investigate incidents promptly, prepare critical incident reports and investigation summaries, and submit them to the Security Supervisor and the Corporate Security Command Center.
• Manage critical events and emergencies, prioritizing tasks and giving clear direction to subordinates and supervisors.
• Maintain accurate investigation files until each incident is closed.
• Dispatch Security Representatives on 24/7 operational shifts, including concerts and events, and respond to alarm and intrusion systems, notifying first responders.
• Establish and maintain relationships with law enforcement and crime prevention groups, and develop a preventative maintenance plan for Command Center equipment.

Required profile

• College coursework, preferably in security management or criminal justice; prior security or public safety dispatching experience may be considered.
• One year of experience in security and safety, with law enforcement, public or private sector security and event management.
• Valid operator's license and willingness to work evenings, weekends and holidays.
• Must pass a criminal background check and periodic rechecks.
• Preferred: bachelor's or master's degree in security management or criminal justice, security management or criminal justice certification, and at least one year of security control room experience.

Required skills

• Strong working knowledge of criminal and civil codes relating to private sector security policies and procedures.
• Excellent written, oral and interpersonal skills.
• Manual dexterity to operate keyboards, push buttons, dials and mechanical devices.
• Intermediate or advanced computer application knowledge preferred.