Collections Specialist

About the role

The Collections Specialist supports the finance team by managing transactional collection activities, contacting customers about past‑due invoices, and assisting with basic dispute resolution. The role also contributes to aging report reviews and provides excellent service to both internal and external stakeholders.

Key responsibilities

• Contact customers regarding past‑due invoices and accurately document collection efforts.
• Assist in resolving basic billing disputes and escalate complex issues to the supervisor.
• Monitor assigned accounts, review aging reports, and follow up on overdue balances.
• Respond promptly to inquiries, maintaining positive customer relationships.
• Identify process improvement opportunities to streamline collections workflows.

Required profile

• Associate’s degree in Accounting, Business, or equivalent experience (preferred).
• 0‑2 years of accounts receivable or collections experience.
• Strong attention to detail, organizational and time‑management skills.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems such as Oracle or Microsoft Dynamics.

What we offer

• Starting base pay between $22.75 and $30.25 per hour, with possible cost‑of‑living adjustments.
• Eligibility for additional compensation and benefits.