Collections Specialist (Contract)

About the role

The Collections Specialist supports CooperVision's finance operations by managing transactional collection activities, resolving basic billing disputes, and maintaining accurate account information. This full‑time onsite role requires strong attention to detail and proficiency with ERP and Microsoft Office tools.

Key responsibilities

• Contact customers regarding past‑due invoices and document collection efforts.
• Assist in resolving basic billing disputes and escalate complex issues.
• Monitor assigned accounts, review aging reports, and follow up on overdue balances.
• Provide prompt, professional customer service to internal and external stakeholders.
• Identify process‑improvement opportunities to streamline collections workflows.

Required profile

• Associate’s degree in Accounting, Business, or equivalent experience (preferred).
• 0‑2 years of accounts‑receivable or collections experience.
• Strong organizational, time‑management, and data‑entry accuracy.
• Ability to work in a fast‑paced Global Business Services environment.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience using ERP systems, preferably Oracle or Microsoft Dynamics.