Cloud Operations Manager - AWS GovCloud

About the role

Marsh is looking for a Cloud Operations Manager to lead and contribute hands-on to its team supporting AWS GovCloud environments and business-critical applications. This full-time role combines day-to-day technical ownership with people leadership for a team of 4 engineers, covering cloud operations, server administration, incident resolution, change management, patching, monitoring and security compliance in a regulated environment.

Key responsibilities

• Lead and manage a team of 4 cloud operations engineers, including work allocation, coaching, development and performance management.
• Take part in a rotating weekly on-call schedule.
• Support audits by gathering findings and producing documentation in line with audit requirements.
• Own a portfolio of work and projects from defining the approach through execution.
• Identify and implement cost-optimization and operational improvements, including automation and process refinement.
• Create and maintain documentation for configurations and procedures, and ensure the team follows documentation standards.
• Work with cross-functional and vendor teams on fixes, maintenance and escalations.
• Maintain compliance with security and operational standards, including account control, patch status, services and logging.
• Support incident management, root cause analysis and problem resolution within SLAs.
• Provide technical leadership for troubleshooting compute, storage, networking, DNS, IAM and application connectivity issues.
• Oversee patching, upgrades, maintenance and routine tasks through approved change management processes.
• Monitor AWS GovCloud health, performance and utilization, respond to alerts and escalate issues as needed.
• Set team priorities and coordinate workload across incidents, service requests, maintenance and projects.
• Remain hands-on with the deployment, configuration and management of AWS GovCloud infrastructure.

Required profile

• Hands-on experience supporting AWS environments.
• Ability to work independently and collaboratively, with strong problem-solving and quick learning.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to balance hands-on delivery with people leadership and prioritization.
• Experience leading or managing a small technical operations or infrastructure team.
• Solid understanding of AWS infrastructure concepts (compute, storage, networking, security groups, DNS, IAM).
• Proficiency in Windows and/or Linux server administration.
• Must be a US citizen.

Required skills

• AWS cloud infrastructure
• Windows and/or Linux server administration
• Incident, change and problem management (preferred: ITIL)
• Preferred: CloudWatch monitoring, scripting/automation, Agile tools, audit experience, FEDRAMP/GovRamp

What we offer

• Professional development opportunities and a supportive, inclusive culture.
• A range of career opportunities, benefits and rewards.
• Hybrid work, with at least three days per week in the office and an anchor day each week for office-based teams.