Clinical Concierge / Medical Assistant

About the role

The Clinical Concierge – Medical Assistant serves as the first point of contact for patients, combining administrative, clerical and clinical duties to ensure a seamless, high‑quality patient experience within Lehigh Valley Health Network.

Key responsibilities

• Coordinate patient check‑in/check‑out, verify insurance, collect payments and schedule appointments while optimizing clinic workflow.
• Maintain accurate electronic medical records, collect vital signs, prepare exam rooms, and assist providers with patient information gathering.
• Collect and process lab specimens, administer medications and vaccinations per protocol, and support patient procedures.
• Perform follow‑up phone calls within 2‑3 days post‑discharge and maintain required quality‑control logs.

Required profile

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational and problem‑solving abilities in a fast‑paced healthcare environment.
• Excellent communication, empathy and professional customer service skills.
• Basic Life Support (BLS) certification (American Heart Association) within 30 days of hire.

Required skills

• Proficiency with EMR systems.
• Microsoft Word and Excel competence.
• Basic clinical workflow knowledge and medical terminology.