Clinical Associate (Field-based)

About the role

Stryker is hiring a Clinical Associate in Kalamazoo, Michigan, working in a field-based capacity. The role delivers high-quality education, training and go-live support for communication solutions used in clinical environments. It works closely with Customer Excellence, Product, Sales and Customer Success teams so that end-users, clinical leaders and administrators gain the competence, confidence and adoption needed to maximise product value.

Key responsibilities

• Deliver end-user training, instructor-led sessions and customer-specific education programmes on communication products and workflows in acute care and other clinical settings
• Partner with cross-functional teams on product rollouts, adoption strategies and go-live activities to ensure smooth onboarding and optimal use of communication solutions
• Identify user trends, workflow gaps and training opportunities
• Promote best practices through a consultative approach that uncovers operational challenges and drives results
• Keep up to date on product capabilities and healthcare communication and education trends

Required profile

• Bachelor's degree in a healthcare discipline
• Current licensure or certification in a healthcare discipline
• Willingness to travel up to 90% for onsite training, go-live support and customer engagements, which may include nights and weekends
• Preferred: minimum 2 years of clinical experience, clinical consultative experience in a travelling role, and hands-on experience training in a clinical environment

Required skills

• Proficiency with MS Office: Excel, Word, PowerPoint and Outlook