Clinical Administrative Assistant II

About the role

The Clinical Administrative Assistant II serves as a primary point of contact for patients, physicians, and nurses within a fast‑paced obstetrics and gynecology clinic. Working full‑time days (8:00 am‑4:30 pm), the role supports efficient clinical operations through communication, scheduling, and administrative tasks.

Key responsibilities

• Manage high‑volume incoming calls, EPIC communications, MyChart messages, prescription refill requests, and patient inquiries.
• Serve as first point of contact for referrals and patient/family inquiries, triaging and routing them appropriately.
• Maintain external medical records, enter images into EPIC, and document patient matters for medical staff.
• Coordinate physician clinic schedules, resolve scheduling errors, and manage slot allocations.
• Collect insurance information, forward to Patient Financial Advisors, and follow up as needed.
• Assist patients with virtual appointment check‑ins and initiate referral processes.
• Respond to provider emails, manage staff out‑of‑office arrangements, and schedule meetings.
• Handle travel, reimbursement, recertification/licensing renewal, and department event logistics.

Required profile

• High School Diploma or GED (Associate or Bachelor’s degree may substitute two years of experience).
• At least 3 years of administrative assistant experience in a professional setting.
• Experience with Electronic Medical Records and ability to complete EPIC training within the first year.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Required skills

• EPIC electronic health record system.
• Microsoft Outlook, Word, Excel, PowerPoint.