Client Success Manager – Operator Qualification

About the role

Veriforce is looking for a Client Success Manager focused on Operator Qualification (OQ) to own strategic relationships with key OQ accounts. The role will help clients derive maximum value from the VeriSource platform, drive adoption, and ensure long‑term partnership success.

Key responsibilities

• Own strategic relationships for assigned OQ client accounts, understanding objectives, stakeholders, success measures, and value drivers.
• Create and maintain account and success plans aligning client priorities with measurable outcomes and adoption goals.
• Lead proactive client engagements such as value conversations, strategic check‑ins, business reviews, and on‑site or virtual meetings.
• Monitor account health, satisfaction, usage, risks and KPIs; identify concerns early and coordinate action plans.
• Identify retention, renewal and expansion opportunities and partner with internal teams to support profitable growth.
• Build relationships across client organizations, connecting with decision‑makers, champions and operational stakeholders.
• Collaborate with Client Success, Sales, Support, Product and Finance teams to ensure seamless handoffs, resolve escalations and deliver coordinated support.
• Develop deep knowledge of Veriforce’s OQ solutions, client workflows and industry needs to act as a consultative partner.
• Represent the client voice by sharing feedback that informs service improvements, sales strategy and product priorities.
• Use client and account data to communicate progress, reinforce value and build trust.

Required profile

• Demonstrated experience in client success or account management within SaaS or high‑risk industry environments.
• Proven ability to manage strategic relationships and drive value‑based conversations.
• Strong analytical mindset to monitor KPIs and identify risks.
• Excellent communication and stakeholder management skills.
• Self‑starter who can operate independently and bring structure to evolving practices.

Required skills