Client Services Manager

About the role

BAYADA Home Health Care is seeking a Client Services Manager for its Berks County Visits office in Wyomissing, PA. You will coordinate high‑quality home care, build community relationships, and grow the office’s caseload.

Key responsibilities

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow your caseload.
• Build strong, lasting relationships with clients, referral sources, payors, and community organizations.
• Provide exceptional customer service and support quality home care delivery.
• Partner with Clinical Managers to support and supervise field employees.
• Monitor key business metrics, including admissions, Medicare percentage, and referral outcomes.

Required profile

• Bachelor's degree preferred.
• Prior healthcare, medical office, or home care experience preferred.
• Prior supervisory or leadership experience a plus.
• Demonstrated success taking on increased responsibility and achieving goals.
• Excellent communication, interpersonal, and organizational skills.

Required skills

• Strong computer skills, including experience with electronic medical records.

What we offer

• Competitive salary
• Medical, dental, prescription, and vision insurance
• Paid holidays, vacation, and sick time
• Tuition reimbursement
• 401(k) with company match
• Employer‑paid life insurance
• Direct deposit
• Employee Assistance Program
• Career advancement and growth opportunities