Client Services Coordinator I

About the role

The Client Services Coordinator provides administrative and operational support to the University Health Services Client Services unit, acting as the primary liaison between clients, staff, and providers. This role ensures smooth patient flow, accurate scheduling, and high‑quality customer service.

Key responsibilities

• Coordinate case review, outreach, Counselor Connect, client referrals, and appointment scheduling.
• Run reports to identify missed appointments, contact clients, and arrange follow‑up visits.
• Provide front‑desk support, process crisis clients, and maintain Electronic Health Record (EHR) data.
• Support leadership with document proofreading, event logistics, committee coordination, and meeting minutes.
• Monitor clinical schedules, verify client eligibility, and ensure HIPAA compliance.

Required profile

• Bachelor's degree or equivalent combination of education and experience.
• At least two years of office administration experience.
• Ability to handle sensitive information (PHI, PII) and maintain confidentiality.
• Strong organizational, time‑management, and communication skills.

Required skills

• Proficiency with electronic health records systems.
• Knowledge of word processing, spreadsheet, and database applications.

What we offer

• Comprehensive health, dental, vision, and life benefits with university contributions.
• Paid holidays, sick leave, and vacation time.
• Retirement plan via the Teacher Retirement System of Texas.
• Professional development resources, including LinkedIn Learning and tuition assistance.
• Access to campus amenities such as recreation facilities and cultural events.