Client Services Coordinator I

About the role

The Client Services Coordinator I provides administrative and operational support to the University Health Services Client Services unit, acting as the primary liaison between clients, staff, and providers. This role ensures smooth patient flow, accurate record‑keeping, and a positive experience for students seeking health and mental‑health services.

Key responsibilities

• Coordinate case review, outreach, Counselor Connect, client referrals, and appointment scheduling.
• Run reports to identify missed appointments, contact clients, and arrange follow‑up visits.
• Provide front‑desk support, including crisis client processing and general customer service.
• Maintain and update client eligibility, demographics, and documentation in the Electronic Health Record (EHR) system.
• Support leadership with document proofreading, event logistics, committee coordination, and meeting minutes.

Required profile

• Bachelor’s degree or equivalent combination of education and experience.
• At least two years of office administration experience.
• Ability to handle sensitive information in compliance with HIPAA and FERPA.
• Strong verbal and written communication, attention to detail, and time‑management skills.

Required skills

• Proficiency with electronic health records (EHR) systems.
• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work independently while collaborating with clinical staff.

What we offer

• Comprehensive health, dental, vision, and life insurance with university contributions.
• Paid holidays, sick leave, and vacation time.
• Retirement benefits through the Teacher Retirement System of Texas.
• Professional development resources, including LinkedIn Learning and tuition assistance.
• Access to university amenities such as recreation facilities and cultural events.