Client Service Representative

About the role

Join Fleetworthy as a Client Service Representative, supporting carrier clients with compliance and technology solutions in the trucking industry.

Key responsibilities

• Serve as the primary processor for assigned carrier clients, handling compliance work and responding promptly.
• Build reliable, positive working relationships with clients.
• Investigate and resolve inquiries and issues related to products and services.
• Support other customer‑facing teams and guide clients through compliance platforms and internal tools.
• Stay current on federal and state regulations affecting carrier compliance.
• Perform daily data validation and quality control to proactively catch issues.
• Collaborate with team members and other departments to share knowledge and improve outcomes.

Required profile

• Strong written and verbal communication skills; warm, professional, and results‑oriented.
• Comfortable managing multiple priorities and working with a variety of client personalities.
• Ability to work independently and exercise good judgment on client matters.
• Detail‑oriented and comfortable working in a focused, desk‑based environment using several SaaS platforms.
• Adaptable to changing regulations and procedures.

Required skills

• Proficiency with Microsoft 365, Word, and Excel.