Client Liaison Representative

About the role

The Client Liaison Representative serves as the primary point of contact for clients throughout their care journey, handling scheduling, insurance verification, and communication to ensure a smooth and supportive experience. This remote, full‑time position requires strong organization, emotional steadiness, and the ability to manage multiple priorities.

Key responsibilities

• Schedule new and returning client appointments and coordinate recurring visits.
• Verify insurance eligibility and authorization status.
• Collect and document intake and payment information.
• Follow up on missed appointments, incomplete documentation, and scheduling needs.
• Maintain accurate records in CRM and EHR systems.
• Communicate professionally with clients and payer representatives.
• Escalate concerns and collaborate with internal teams as needed.

Required profile

• Minimum 2 years of healthcare scheduling, patient coordination, or customer support experience.
• Behavioral health or medical office experience preferred.
• Strong communication and organizational skills.
• Comfortable working in a fast‑paced, high‑volume environment.
• Ability to work independently in a remote setting.
• Reliable high‑speed internet and a private workspace.
• Willingness to learn and use multiple software systems.

What we offer

• Hourly pay $17–$20 depending on experience.
• PTO and paid holidays.
• Health, dental, and vision benefits.
• 401(k) retirement plan.
• $50/month technology stipend.