Case Manager Lead

About the role

The Case Manager Lead provides consultation, technical guidance, and quality oversight to direct service staff delivering Health-Related Social Needs (HRSN) services. This role supports case planning, workflow coordination, case review, and program compliance to ensure high-quality, trauma-informed service delivery.

Key responsibilities

• Provide coaching, consultation, and technical assistance to HRSN case management staff.
• Review case documentation and service delivery practices for quality, compliance, and adherence to agency standards.
• Support operational coordination, workflow monitoring, and program audit activities.
• Conduct case reviews, audits, and identify workflow gaps, recommending corrective actions.
• Liaise with community partners, landlords, courts, and Coordinated Care Organizations to support coordinated service delivery.

Required profile

• High school diploma or equivalent.
• 1–3 years of experience in social services, housing navigation, or case management.
• Ability to interpret and apply federal, state, and local program requirements.
• Strong organizational, communication, and problem‑solving skills.
• Valid driver’s license and reliable transportation.

Required skills

• Basic computer proficiency (Google Suite, case management software).
• Experience with systems such as Unite Us, Epic, or Salesforce Health Cloud.

What we offer

• Medical, dental, and vision insurance.
• Employee Assistance Program (EAP) for confidential counseling, financial and legal support.
• IRA retirement savings option.
• Paid time off, sick time, and paid holidays.
• Wellness time and professional development opportunities.