Case Manager

About the role

We are seeking a Case Manager to join Lighthouse’s growing team. In this position you will be the primary point of contact for customers navigating their immigration journey, ensuring cases move efficiently from intake through filing and beyond.

Key responsibilities

• Serve as the main liaison for customers, providing proactive communication and exceptional service throughout their immigration process.
• Manage a high‑volume portfolio of employment‑based immigration matters, keeping cases accurate and on schedule.
• Coordinate document collection, case preparation, filing milestones, and stakeholder communications across customers, employers, attorneys, and internal paralegal teams.
• Gather and organize information on immigration histories, employment situations, travel plans, and long‑term goals to support attorney‑led case planning.
• Identify potential case issues, documentation gaps, travel considerations, or timing concerns and escalate them for legal review.
• Maintain accurate case records and leverage technology and AI tools to improve efficiency, accuracy, and customer outcomes.
• Contribute to process improvements and operational initiatives as Lighthouse scales.

Required profile

• 3+ years of experience as an immigration case manager, senior paralegal, immigration specialist, or global mobility professional supporting employment‑based immigration matters.
• Strong familiarity with employment‑based immigration processes such as H‑1B, O‑1, TN, E‑3, L‑1, PERM, EB‑1A, EB‑2 NIW, and Adjustment of Status.
• Proven ability to manage a high‑volume caseload while maintaining exceptional attention to detail and customer service.
• Comfort reviewing complex immigration records, gathering relevant information, and coordinating with attorneys to support case strategy.
• Understanding of travel, work authorization, status maintenance, filing timelines, and escalation procedures.
• Highly organized, proactive, and capable of handling competing priorities across dozens of concurrent matters.
• Enthusiasm for leveraging AI and technology to transform legal services and improve customer experiences.

Required skills