Care Management Support Assistant 3

About the role

Humana is hiring a Care Management Support Assistant 3 for a full-time remote position in the United States. The role provides advanced administrative and operational support to the care management team, helping coordinate member services, support healthcare resource referrals, keep accurate documentation and bridge communication between members, families and healthcare providers.

Key responsibilities

• Provide non-clinical administrative support for care management operations and member services.
• Assist in assessing member needs and connecting people with appropriate healthcare resources.
• Handle inbound and outbound calls with members, family members and healthcare providers.
• Perform data entry, calculations and administrative tasks accurately and in line with established procedures.
• Prepare job aids and assist with training on care management processes.
• Interpret departmental policies and procedures using independent judgment.
• Maintain care management documentation and support daily workflows.
• Manage competing priorities while keeping member information confidential.

Required profile

• 1-3 years of technical or administrative support experience, including at least 2 years of demonstrated leadership experience.
• Previous administrative support experience in healthcare and familiarity with care management services and healthcare resources.
• Associate or Bachelor's degree in Business or a related field preferred.
• Preferred: familiarity with medical terminology, experience supporting Medicaid, Medicare or Long-Term Care members, and bilingual Spanish.
• Preferred: willingness to travel occasionally to company offices for meetings or training.

Required skills

• Proficiency in Microsoft Word, Excel and Outlook.
• Experience with Microsoft Access is an advantage.
• Strong organization, communication, problem-solving, independent judgment and task prioritization.
• Able to work remotely with a dedicated workspace and reliable internet.

Applications are submitted through Humana's official careers website. The listed salary is $44,000-$57,500 per year.