Call Center Administrator

About the role

Amentum is recruiting a Call Center Administrator for its client site in Groton, CT. The role handles daily service requests from site personnel, coordinates work orders and dispatches technicians, and works Monday to Friday, 6:00 am to 2:30 pm, with possible variations depending on business demand.

Key responsibilities

• Serve as primary point of contact for site-related service requests received by phone, email or hard copy.
• Enter call, email and hard copy information into a Computerized Maintenance Management System (CMMS).
• Monitor and act on work order queues, assign them to the right scheduling group and coordinate outside service calls with vendors.
• Dispatch technicians for reactive maintenance, set work order priorities and forward them for processing.
• Maintain records, reports and files, research and answer customer work order status inquiries.
• Review, enter and track MRO purchasing requisitions and perform other administrative duties as assigned.

Required profile

• High school diploma or equivalent; one year of experience answering and routing calls (business education may substitute for a year).
• Familiarity with facilities equipment such as HVAC, plumbing and electrical.
• US citizenship or permanent residency required for facility credentials; no sponsorship offered.
• Ability to obtain a security badge and a state driver's license.
• Preferred: CMMS or EAMS experience, GMP or regulated environment experience, strong data entry and organization skills.

Required skills

• Microsoft Windows, Word, Excel, Outlook and SharePoint.
• Clear phone communication and excellent oral and written communication.
• Preferred: CMMS experience, strong Microsoft Office skills, ability to learn new software quickly.

What we offer

• Pay of $23-$25 per hour.
• Health, dental and vision insurance, paid time off and holidays.
• Retirement benefits including 401(k) matching, parental leave and educational reimbursement.
• Employee stock purchase plan, tax-saving options, disability and life insurance, and pet insurance.