Business Solutions Consultant (Remote US)

About the role

SETEK, a global technology company developing AI-powered conversational solutions, is hiring a Business Solutions Consultant for its Business Solutions Consulting team. The role is fully remote, with working hours aligned to U.S. Eastern Time (New York Time), and involves working with customers across the US, EU and MENA regions.

Key responsibilities

• Analyze customer needs and design the best-fit solutions using SETEK's Conversational AI products
• Work closely with customers' business and technical teams
• Provide consulting, training and best-practice guidance for SETEK solutions
• Help customers design and improve AI assistant conversations and user experiences
• Build customer relationships to increase product adoption and satisfaction
• Support critical customer requests and issue escalations when needed
• Report customer feedback, product demands and improvement opportunities to internal teams

Required profile

• University degree in science or engineering (not a deciding factor)
• Minimum 2 years of professional experience in business analysis or solution consulting; experience in agentic AI, IT or contact center technologies is a plus
• Fluent spoken and written English and Turkish
• Strong communication skills, problem-solving ability and a collaborative, flexible mindset

Required skills

• SQL proficiency
• Data analysis and visualization tools, and process solution and design tools
• Knowledge of Large Language Models or generative AI is a plus
• Experience with speech technologies, Conversational AI and conversation design is a plus

What we offer

• Flexible or hybrid working, with the option to work from the Istanbul or Ankara office
• Private health insurance, meal card and transportation allowance
• Incentive for graduate and postgraduate study, and training and certificate program support
• Budget for external social activities with colleagues, birthday celebrations and seasonal events
• Exclusive discounts at partner stores