Business Process & Operations Analyst 1

About the role

The Department of Performance Excellence at the University of Miami is seeking a Business Process & Operations Analyst 1 to support university‑wide operational initiatives. This full‑time, onsite role combines project management, data analysis, and process improvement to help drive efficiency and strategic alignment.

Key responsibilities

• Evaluate existing business processes and identify improvement opportunities.
• Design and coordinate process‑improvement strategies with internal stakeholders.
• Oversee implementation stages of improvement initiatives and monitor outcomes.
• Analyze productivity, quality, cost, and time‑management metrics.
• Prepare progress reports, integrate feedback, and update procedures and policies.
• Act as liaison between management, IT, and executive decision‑makers.
• Apply Lean Six Sigma principles to reduce waste and variation.
• Facilitate training sessions on Lean, Six Sigma, and problem‑solving methods.

Required profile

• Bachelor’s degree in a relevant field.
• Minimum 2 years of relevant experience.
• Prior experience in higher education, healthcare, or finance is desirable.
• Strong judgment, analytical ability, and capacity to work under pressure.

Required skills

• Proficiency with Microsoft Office suite, including Visio.
• Knowledge of Lean Six Sigma methodologies.