Desktop Support Technician – Full‑time

About the role

The University of Miami’s UMIT Department is seeking a full‑time Desktop Support Technician to provide technical assistance to faculty, staff, and students across multiple campuses in Coral Gables, Florida.

Key responsibilities

• Serve as the first point of contact for desktop and network issues, logging and prioritizing help‑desk tickets.
• Install, configure, test, and certify desktop computers, laptops, peripherals, and software.
• Perform hardware migrations, moves, and decommissioning of outdated equipment.
• Provide audio/visual and video‑conferencing support for lectures, presentations, and hybrid courses.
• Monitor endpoint performance and maintain system documentation.
• Escalate complex problems and collaborate with senior IT staff.

Required profile

• Strong customer‑service orientation with the ability to respond promptly to support requests.
• Ability to work independently and as part of a distributed IT team serving 20+ departments.
• Excellent communication skills for interacting with academic and administrative users.

Required skills

• Proficiency with Windows operating systems.
• Proficiency with macOS operating systems.
• Experience using Microsoft Office suite.
• Knowledge of desktop hardware installation and troubleshooting.
• Familiarity with audio/visual equipment and video‑conferencing tools.