Brand Success Manager

About the role

Faire is a technology wholesale platform connecting independent retailers worldwide with products from around the world. Its Brand Success team partners with and coaches the highest-potential brands to use the platform effectively, grow their sales and simplify their operations. The Brand Success Manager manages a book of about 250 brands, driving high-value brand actions with a tailored approach and is accountable for sales goals tied to brands' use of Faire's tools and upselling new products and programs.

Key responsibilities

• Engage regularly with brands through scaled and 1:1 email, phone, in-person and video calls
• Own your book of business and the revenue outcomes you are responsible for driving
• Develop and manage customer relationships built on trust and credibility
• Drive adoption and usage of Faire Direct through brand sales and marketing to maximize retailer acquisition
• Drive adoption and retention within brand-funded programs such as Ads and Insider Partnership
• Identify growth opportunities and coach brands from strategy through execution
• Communicate new product releases and updates to accounts
• Collect and communicate customer feedback to help size blockers and prioritize product development
• Work cross-functionally with support, product, design and marketing teams
• Use data, graphs and reports to track performance and beat goals

Required profile

• 3-5 years of experience in sales, account management or business development in a fast-paced environment
• Quota-based, goal-oriented mindset with a bias to action
• Strong communicator, able to listen and convey ideas clearly verbally and in writing
• Ability to use AI tools to streamline workflows and strengthen pitches
• Willingness to collaborate across teams and solve problems creatively

Required skills

• Experience with fundamental sales and data tools such as Salesforce, data visualization software and call recording tools
• Analytical ability to track, analyze and communicate key performance metrics

What we offer

• OTE pay range of $112,000 to $154,000 per year for San Francisco and New York, plus eligibility for equity and benefits
• Hybrid model: 3 days a week in the office (Tuesdays, Thursdays and a flex day), with remote work up to 4 weeks per year
• Paid time off, company-wide recharge days and paid parental leave up to 16 weeks
• Health coverage, fertility and family-building benefits, mental health support, professional development stipends and a retirement plan