Branch Support Specialist

About the role

Allied Universal, a security and facility services company, is hiring a Branch Support Specialist in Philadelphia, PA. The specialist is the primary contact for branch management on general benefit issues, payroll discrepancy resolution, compliance reporting, uniform and equipment management and unemployment claims, and handles branch-level administration.

Key responsibilities

• Maintain employee personnel, medical and benefit files, and branch I-9 files in line with company and legal policy
• Support the annual open enrollment process and answer first-line benefit questions, or work with corporate benefits to find answers for employees
• Oversee the company uniform program: sizing, issuance, returns, replacements and paper and electronic files
• Help manage workers' compensation claims by handling paperwork, collecting statements and coordinating with corporate HR on doctor's notes and return-to-work programs
• Receive initial leave-of-absence requests from employees and supervisors and coordinate with the corporate LOA department
• Maintain post-hire WinTeam data entry, coordinate with Payroll and answer questions
• Respond to vendor inquiries about unemployment claims
• Conduct monthly HR-related audits and process weekly reports under the direction of corporate HR, and coordinate employee relations programs

Required profile

• High school diploma or equivalent
• Prior work experience in a professional administrative environment
• Able to focus and multi-task in a busy environment and handle stressful situations calmly and professionally
• Effective management skills and ability to coordinate with employees of diverse personalities
• Initiative, prioritization of competing assignments and deadline management

Required skills

• Proficiency in all Microsoft Office applications
• Use of office management technology

Preferred: college degree in business, human resources or a related field; HR or recruiting experience; experience with iCIMS, WinTeam, DOMO or similar systems.

What we offer

• Pay of $19.22 - $21.22 per hour
• Medical, dental, vision, basic life, AD&D and disability insurance
• Eight paid holidays, five sick days and four personal days
• Vacation accrued at 3.08 hours biweekly, paid out only where required by law