Branch Operations Manager – Melville, NY

About the role

Santander is seeking a Branch Operations Manager to lead daily operations at its Melville, NY location. You will ensure the branch runs smoothly, securely, and delivers a high‑quality customer experience while supporting team development.

Key responsibilities

• Oversee cash handling, vault and ATM custodianship, and conduct regular cash counts and audit logs.
• Manage lobby flow, resolve customer issues promptly, and maintain a welcoming environment.
• Ensure compliance with internal policies, procedures, and regulatory requirements to mitigate operational risk.
• Support teller operations, provide coaching, and monitor transaction accuracy.
• Engage customers through digital channels, promote self‑service options, and build strong relationships.
• Utilize data‑driven insights to improve branch performance and efficiency.
• Assist nearby branches when business needs arise.

Required profile

• High school diploma or GED; equivalent work experience accepted.
• Minimum of 3 years of experience in bank branch operations or a similar role.
• Strong understanding of risk controls, cash handling, and regulatory compliance.
• Excellent communication skills and a customer‑focused mindset.

Required skills

• Cash handling and vault management.
• Knowledge of banking policies and regulatory requirements.
• Proficiency in using digital banking platforms.