Bilingual Personal Injury Intake Specialist (Remote)

About the role

A U.S. personal injury law firm, recruited by Legal Staff Now, is hiring an experienced bilingual Personal Injury Intake Specialist for a fully remote position. The role connects with prospective clients, qualifies cases and guides qualified prospects toward signing with the firm. Pay is $1,000-$1,200 USD per month, with bonuses and commissions after month 3.

Key responsibilities

• Handle inbound calls from prospective personal injury clients.
• Conduct intake interviews and collect relevant case information.
• Evaluate and qualify potential cases according to the firm's criteria.
• Explain the intake process and guide prospects through the next steps.
• Schedule consultations with attorneys.
• Maintain accurate records in the firm's CRM.
• Follow up with prospective clients and help convert qualified leads into signed cases.
• Deliver a professional, empathetic and client-focused experience.

Required profile

• At least 1 year of personal injury intake experience with a U.S. law firm.
• Previous experience closing personal injury leads and converting prospects into clients.
• Fluency in English and Spanish.
• Ability to handle inbound calls, qualify leads and overcome objections.
• Strong follow-up, organization and documentation skills.
• Familiarity with legal CRMs such as Clio, Litify, Filevine, SmartAdvocate or MyCase is a plus.

What we offer

• 100% remote work.
• Monthly pay of $1,000-$1,200 USD.
• Bonuses and commissions after the first 3 months.
• Long-term professional growth opportunities in the U.S. legal industry.

Schedules are 40 hours per week, with three options: Wednesday-Sunday 9:00-17:30 PST, Sunday-Thursday 10:00-18:30 PST, or Sunday-Thursday 11:30-20:00 PST.