Bilingual Orthodontic Treatment Coordinator (Remote)

About the role

A high-volume orthodontic practice is looking for an energetic, bilingual Orthodontic Treatment Coordinator to work remotely with its team. The ideal candidate has hands-on experience in a U.S. orthodontic office, can turn new patient leads into scheduled consultations, and explains treatment, insurance and financing options clearly in both English and Spanish.

Key responsibilities

• Handle all incoming patient inquiries, CRM leads and new patient calls, responding to every lead immediately
• Follow up by phone, text and email, overcome objections and convert inquiries into scheduled consultations
• Book new patient consultations in the practice management system and confirm each appointment three days before and one day before the visit
• Explain orthodontic treatment options (braces, clear aligners/Invisalign) in English and Spanish
• Answer questions about orthodontic insurance benefits, co-pays, lifetime maximums, third-party financing and payment plans
• Keep the CRM current with accurate records, lead stages and communication history
• Monitor and report monthly lead-to-consultation conversion metrics

Required profile

• At least 2 years of experience in a U.S. orthodontic practice as a Treatment Coordinator, New Patient Coordinator or in a similar patient-facing role; general dental experience alone is not enough
• Bilingual in English and Spanish, with professional English proficiency
• Proven track record of converting leads into scheduled consultations and comfort discussing past sales performance

Required skills

• Strong knowledge of orthodontic treatment options, insurance verification, third-party financing and payment structures
• Hands-on experience using CRM software for lead and pipeline management

This is a full-time contractor position (40 hours per week, Monday to Friday, 9:30 AM - 6:30 PM PST) with a starting pay rate of $6 per hour depending on skillset and experience.