Bilingual French Financial Services Collections Associate

About the role

Fiserv is seeking a bilingual French-speaking professional to join its collections team. In this call‑center position you will manage inbound and outbound communications with consumers who have unpaid debt, ensuring compliance with regulations while achieving collection targets.

Key responsibilities

• Contact consumers via phone to collect unpaid consumer debt and negotiate payment arrangements.
• Maintain accurate records of all interactions in the collections system or database.
• Use skip‑tracing tools to locate up‑to‑date customer information.
• Meet departmental performance goals and adhere to applicable regulations.
• Handle multiple systems efficiently while providing daily coverage of assigned accounts.

Required profile

• High school diploma or GED.
• Minimum of 1 year experience in collections or customer service, preferably in a call‑center environment.
• Commercial (B2B) collections experience is a plus.
• Valid, unrestricted U.S. work authorization.

Required skills

What we offer

• Fuel Your Life program supporting physical, financial, social, and emotional well‑being.
• Paid holidays, generous time‑off policies, and parental/caregiver leave.
• No‑cost mental health support via Employee Assistance Programs.
• Employee Resource Groups, professional growth opportunities, and internal mobility.
• Retirement planning, Employee Stock Purchase Plan, and medical, dental, vision, life, and disability insurance from day one.
• Tuition assistance and reimbursement.