Bilingual Account Manager – Onsite in Georgetown, TX

About the role

The Bilingual Account Manager will own the full lifecycle of client strategy and growth for a key account in Georgetown, TX. This onsite position focuses on building senior‑level relationships, delivering exceptional service, and driving operational excellence.

Key responsibilities

• Lead client relationship strategy and maintain strong connections with senior stakeholders (Directors, VPs, C‑suite).
• Serve as the primary escalation point, coordinating internal and external resources to resolve issues.
• Collaborate with delivery teams to ensure consistent quality and optimize Statements of Work, KPIs, and change orders.
• Drive continuous improvement initiatives to boost client satisfaction and operational efficiency.
• Communicate proactively across leadership layers, highlighting risks, opportunities, and performance trends.
• Prepare and present monthly, quarterly, and annual business reviews with data‑driven insights for internal and client executives.

Required profile

• Skilled problem solver capable of making sound decisions in complex environments.
• Strong influencer who can collaborate across all leadership levels, both internally and externally.
• Proven track record balancing client demands with internal capacity.
• Excellent communication and presentation abilities for senior audiences.

Required skills

• Advanced proficiency in Microsoft Excel.
• Advanced proficiency in Microsoft PowerPoint.
• Strong data analysis capabilities.