Bell Person – Guest Services & Luggage Assistance

About the role

The Bell Person welcomes guests at the hotel entrance, assists with luggage, and provides a range of guest services to ensure a smooth and pleasant stay.

Key responsibilities

• Load and unload luggage carts, tag and store luggage.
• Escort guests to their rooms and give an overview of room features, hotel services, and amenities.
• Make deliveries to guest rooms and assist with room changes.
• Stock pantry supplies when needed and maintain brochures of local attractions and transportation guides.
• Perform house‑attendant duties during staff shortages.
• Monitor guest satisfaction scores and work toward improving departmental and overall satisfaction.
• Follow sustainability guidelines, safety protocols, and wear protective equipment.
• Carry out any additional duties requested by management.

Required profile

• High school diploma preferred.
• Previous customer‑service experience or equivalent training.

Required skills

What we offer

• Competitive wages for full‑time and part‑time positions.
• Medical, dental, and vision health insurance.
• Paid time off and 401k company match.
• Daily pay and free basic life insurance.
• 24/7 access to TELUS Health confidential work‑life resources.
• Travel discounts, commuter transit and parking benefits.
• Employee assistance, wellness program, and professional development opportunities.
• Referral bonus program.