Behavioral Health Tech Lead

About the role

The Behavioral Health Tech Lead provides direct client care and informal leadership in a residential treatment setting. The role supports clients with daily living, safety and recovery routines, keeps shift operations running smoothly by coordinating staff assignments and monitoring adherence to program expectations, and acts as the first point of contact during incidents. It also mentors new team members in trauma-informed care, boundaries, de-escalation and adherence to facility standards, bridging frontline staff and supervisors.

Key responsibilities

• Mentor peers in boundary-setting, crisis de-escalation and patient experience standards
• Serve as first point of contact for incident response, coordinating escalation and documentation
• Monitor staff adherence to schedules, shift routines and program expectations
• Support the AMA "swat team" interventions to reduce client attrition
• Provide Certified Medication Aide (CMA) support if credentialed
• Report operational needs, staffing gaps and incidents to the supervisor
• Model professionalism, teamwork and trauma-informed care with clients and staff

Required profile

• High school diploma or equivalent
• At least 21 years of age
• Current CPR/First Aid certification or ability to obtain it within 30 days
• Valid driver's license
• Ability to pass background checks and motor vehicle screening
• Preferred: Bachelor's degree in human services or a related field, 1+ years in addiction treatment, behavioral health or residential services, CNA or QMA, knowledge of 12-Step programs, peer recovery principles or dual diagnosis treatment, and personal or professional recovery experience of at least 2 years

Required skills

• CPR/First Aid
• De-escalation and crisis intervention
• Documentation and monitoring of staff adherence

What we offer

• Shifts: 2pm-10:30pm and 10pm-6:30am, full-time
• ICHRA health benefit with premium reimbursement, dental and vision insurance, employer-paid life insurance and 401(k)
• Paid time off and paid holidays, Employee Assistance Program
• Career pathways, modern facilities and supportive, trauma-informed leadership