Banking Center Manager

About the role

The Banking Center Manager leads all functions, staff, and daily operations of a Santander banking center in Jackson Heights, ensuring the implementation of network strategy and achievement of sales, service, and profitability goals.

Key responsibilities

• Drive sales, retention, and Superior Service Quality standards while managing P&L, operations, and colleague development.
• Acquire, integrate, and optimize client relationships, cross‑sell products, and resolve client issues.
• Develop and execute a detailed business plan, set team sales and service targets, and support segmentation strategies.
• Coach, develop, and hold the team accountable, ensuring compliance with federal, state, and bank policies.
• Schedule employee shifts, oversee audits, and maintain a safe, high‑performance work environment.

Required profile

• Minimum high school diploma; associate or bachelor’s degree preferred.
• 5+ years of banking experience with proven leadership, customer service, and managerial skills.
• Strong knowledge of retail banking products, regulations, and operational procedures.
• Legal authorization to work in the United States without sponsorship.