AWS Customer Success Engineer

About the role

NetApp Cloud Customer Success is looking for an AWS Customer Success Engineer in Atlanta, GA. This customer-facing technical role serves as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams, turning business priorities into technical adoption plans and helping customers get value from NetApp cloud storage and data management solutions.

Key responsibilities

• Serve as the primary technical success advisor for assigned strategic AWS customers.
• Guide customers through launch, migration, optimization and scale phases of their cloud adoption.
• Develop customer success plans with outcomes, milestones, owners, risks and consumption targets.
• Turn customer business and workload needs into technical solutions and adoption roadmaps.
• Drive consumption and operational health of NetApp solutions on AWS, including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP.
• Monitor usage, performance, adoption trends and customer health to spot risks and optimization opportunities.
• Provide architecture guidance and best practices for storage efficiency, resiliency, security and performance.
• Coordinate resources across NetApp, AWS, account teams, support, engineering, product management, partners and Global Systems Integrators.
• Lead technical reviews, success checkpoints, enablement sessions and executive outcome discussions, and escalate blockers with resolution plans.
• Capture customer feedback to influence product improvements and enablement.

Required profile

• Typically 5+ years of relevant experience; IC roles usually require 5 years, manager/executive roles 3 years.
• Background in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect or technical consultant.
• Ability to lead complex, cross-functional cloud adoption or migration programs.
• Bachelor's degree in computer science, engineering, information systems or equivalent practical experience.

Required skills

• Hands-on knowledge of AWS cloud infrastructure, storage, networking, security, resiliency, monitoring and cost optimization.
• Translating business requirements into technical architectures, implementation plans and measurable outcomes.
• Troubleshooting, problem-solving, stakeholder management and strong written and verbal communication.
• Preferred: experience with Amazon FSx for NetApp ONTAP, ONTAP, Cloud Volumes ONTAP or enterprise storage; workload migration, hybrid cloud, backup, disaster recovery, ransomware protection and data governance; scripting, automation, APIs, infrastructure as code or cloud operations tooling; AWS or NetApp certifications.

What we offer

• Target OTE of $175,000-$190,000, depending on location, qualifications, experience and education.
• Benefits that may include health insurance, life insurance, retirement or pension plans, paid time off, leave options, employee stock purchase plan and/or RSUs.
• Hybrid working environment, with in-office expectations shared during recruitment.