AVP, US Life Insurance Sales Desk

About the role

The AVP, Life Insurance National Sales Desk plays a critical role in supporting the growth of Manulife's life insurance sales team by overseeing and improving the internal support services that enable the sales team to succeed. The role builds, implements, measures and optimizes a world-class support model aligned with a multi-year growth strategy. It is an existing vacancy in Boston, Massachusetts, with a hybrid working arrangement.

Key responsibilities

• Develop and implement strategic plans and day-to-day tactics to improve the effectiveness of the Life Sales Support department.
• Recruit, retain and develop talent supporting External Wholesalers, National Accounts and B2B partnerships.
• Lead a team of Directors, Managers and sales support professionals, giving direction, training and support.
• Improve sales and internal processes to increase efficiency and give a seamless experience for sales and external customers.
• Work with product, underwriting, marketing, analytics and other teams on cross-departmental priorities and go-to-market strategies.
• Run sales training, curriculum development and programs covering call scripting, soft selling, product knowledge and consistent messaging.
• Analyze key performance metrics, prepare regular reports for senior management and run quality assurance on partner and internal interactions.
• Build customer engagement strategies, review marketing materials and presentations, and take part in sales preparation and go-to-market work.
• Provide technical, regulatory consultative sales leadership, co-create support models for new markets and B2B relationships, and help design sales compensation plans.

Required profile

• BS/BA degree.
• 5+ years of leadership experience in a sales organization.
• 5+ years in inbound and outbound call operations and in implementing sales plans across different groups and support models.
• Experience leading multidisciplinary teams and building strong business relationships.
• Life insurance sales or sales support background, with extensive product and industry knowledge and relevant Life/Health, Series 6 and Series 26 licenses.

Required skills

• Agile, forward-thinking mindset focused on continuous improvement.
• Communication, presentation, negotiation and team selling skills.
• Ability to manage multiple projects with deadlines and to work across teams such as Regional Wholesalers, National Accounts, Marketing, Operations, Underwriting and Analytics.
• Ability to summarize trends, client sentiment and peer insurer offerings for senior leaders.

What we offer

• Expected salary range of $120,000 to $208,000 USD, with incentive compensation tied to performance.
• Customizable benefits including health, dental, mental health, vision, disability, life and AD&D insurance, and retirement savings plans with employer matching.
• A flexible environment that supports learning, growth, well-being and inclusion.