Associate Director, US Oncology Marketing – Therapy Process Strategy & Integration

About the role

The U.S. Oncology business at MSD is expanding and looking for a senior commercial leader to shape the launch of an mRNA‑based individualized neoantigen therapy for early‑stage melanoma. Reporting to the Director of Individualized Therapy Operations, the Associate Director will design, integrate and continuously improve the operational processes that enable a seamless treatment journey.

Key responsibilities

• Design, govern and enhance the end‑to‑end treatment journey architecture, including workflows, handoffs, controls and governance structures.
• Act as the commercial business owner for treatment journey workflows, translating business needs into scalable process designs and system requirements.
• Drive process integration across treatment sites, pathology labs, sequencing providers, manufacturing and logistics partners, and internal functions.
• Establish operational governance, escalation pathways and issue‑resolution processes to ensure timely handling of vendor, manufacturing and logistics challenges.
• Partner with treatment site strategy, field organization and IT teams to optimize site experiences and digital solutions.
• Lead continuous‑improvement initiatives, identify bottlenecks, conduct root‑cause analysis and implement corrective actions.
• Collaborate with Digital and IT to evolve orchestration platform capabilities, aligning workflows and reporting with future business needs.

Required profile

• Bachelor’s degree required; MBA preferred.
• Minimum 5 years of experience in pharmaceutical, biotechnology or healthcare commercial operations.
• Proven success designing and optimizing complex cross‑functional operating models.
• Strong ability to lead cross‑functional initiatives and influence stakeholders without direct authority.
• Excellent communication, facilitation and stakeholder‑management skills.
• Experience in dynamic launch or transformation environments, managing ambiguity and competing priorities.

Required skills

• Adaptability
• Business Process Creation
• Campaign Management
• Channel Management
• Commercial Operations Management
• Customer Acquisition Strategy
• Customer Insights
• Data Analysis
• Digital Marketing
• Operating Models
• Operational Architecture
• Operations Management