Associate Director, Patient Affordability Solutions, Patient Access

About the role

The Associate Director, Patient Affordability Solutions, Patient Access supports the design and ongoing operation of patient affordability programs such as copay, savings card, and free‑drug offerings. The role manages vendor contracting and performance, KPIs, and program execution while monitoring affordability‑related patient drop‑off and continuously optimizing programs to improve patient access and persistence.

Key responsibilities

• Assess and select affordability vendors, including evaluation, program setup, contracting, and ongoing performance management.
• Coordinate with Hub Operations and Brand patient support leads to ensure Affordability offerings provide a consistent end‑to‑end experience.
• Design affordability programs and offerings (e.g., CoPay Savings Card) including eligibility criteria, program duration, quantity limits, business rules, and patient support requirements.
• Define operational readiness, including workflow requirements, SOPs, vendor testing, and handoffs prior to launch.
• Monitor program execution, vendor performance, patient outcomes, and affordability‑related patient drop‑off.
• Track gaps and optimize programs to improve patient access and persistence.

Required profile

• Minimum BA/BS degree.
• 5+ years experience in biopharma patient services, hub operations, or specialty pharmacy operations management.
• Experience designing and operationalizing affordability programs, including vendor management and performance optimization.
• Proven ability to collaborate with cross‑functional stakeholders such as brand, access, legal, compliance, finance, vendors, and patient support teams.
• Strong understanding of patient affordability barriers and program models.

What we offer

• Base salary range $142,400 – $224,100 per year.
• Eligibility for annual bonus and long‑term incentive.
• Comprehensive medical, dental, vision and other insurance benefits for employee and family.
• Retirement benefits including 401(k).
• Paid holidays, vacation, compassionate and sick days.