Associate Director, Cell Therapy Operations Northeast

About the role

This is a remote and field-based opportunity supporting key accounts in the Northeast geography (New York, Philadelphia, Boston), covering a radius of about 60 miles from the territory. The Associate Director, Cell Therapy Operations Manager is a field-based operational leader who trains, onboards and qualifies CAR-T treatment centers so that Novartis CAR-T therapies can be delivered safely, compliantly and successfully. Relocation support is not offered.

Key responsibilities

• Run onboarding, training, qualification and operational readiness activities for CAR-T treatment centers.
• Serve as the operational lead for assigned centers, supporting ordering, logistics, apheresis collection, product receipt and treatment workflows.
• Resolve complex operational challenges and identify risks, driving process improvements and escalation management.
• Ensure compliance with operational, regulatory, quality and procedural requirements, supporting inspection and audit readiness.
• Lead site readiness, operational continuity and refresher training, and partner with Patient Support, Strategic Account Managers, Quality, Manufacturing, Clinical Operations and Medical Affairs.

Required profile

• Bachelor's degree in science, healthcare, nursing, business or a related discipline.
• At least 7 years of experience in healthcare, pharmaceuticals, biotechnology, specialty operations or a related field.
• Experience supporting complex healthcare systems, treatment centers, academic medical centers or multi-site institutions.
• Demonstrated experience in cell therapy operations, specialty therapy operations or other highly regulated environments.
• Proven experience training, onboarding and supporting external healthcare stakeholders.
• Preferred: direct experience with CAR-T, cell therapy, apheresis, blood or tissue collection, cryopreservation, transplant or GxP-regulated environments.

Required skills

• Project management, problem solving and operational execution, managing multiple priorities.
• Influence stakeholders without direct authority in matrixed, cross-functional organizations.
• Excellent communication, presentation and stakeholder management skills.

What we offer

• Expected salary range of $138,600 to $257,400 per year, with a performance-based cash incentive and possible annual equity awards.
• Health, life and disability benefits, 401(k) with company contribution and match, and a time-off package including vacation, personal days and holidays.