Associate Director, Access & Reimbursement (ADAR) - Thousand Oaks, CA

About the role

The Associate Director, Access & Reimbursement (ADAR) is a field-based, remote and field role based in the Thousand Oaks, CA geography, covering Thousand Oaks, Bakersfield, Oxnard and Lancaster. The associate must live in the territory or within about 60 miles of its border and must be able to travel 60-80% across the region, driving or flying, with a valid driver's license. The role proactively educates defined accounts in person or virtually on access and reimbursement topics, acting as the patient access and reimbursement lead in business-to-business conversations with account executives.

Key responsibilities

• Provide face-to-face education to providers and staff on programs that integrate products into office workflows, and work with executives, providers, billing and coding staff, claims departments and revenue cycle managers.
• Analyze account reimbursement issues and support reimbursement questions with third-party payers at the provider level, supporting pull-through on local coverage decisions.
• Educate HCPs on acquisition pathways, including buy-and-bill processes, centralized and decentralized acquisition, and alternative channels such as white bagging, clear bagging, brown bagging and alternate sites of care.
• Develop a Plan of Action for each account, communicate it to the right people, and educate stakeholders on ordering, payment, inventory and product returns.
• Engage non-prescribers such as pharmacists, system leaders, financial counselors and office administrators.
• Act as the reimbursement expert for offices and field teams, anticipate changes in the healthcare landscape, and communicate policy changes that could affect other departments.
• Partner with Customer Engagement (Sales) and Market Access, and coordinate with the Patient Support Center, Marketing, Public Affairs, State & Government Affairs and other cross-functional groups.

Required profile

• Bachelor's degree required; business or biological science education preferred, advanced degree preferred.
• 5+ years of experience in pharmaceuticals or biotech in patient services, market access, sales and/or account management, with 2 years in a patient services practice support role for a specialty product.
• Experience with highly complex practices and health systems, strategic account management, and integrating manufacturer-sponsored patient support programs.
• Experience with specialty products acquired through specialty pharmacy networks and knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail).
• Ability to travel 60-80% across the territory, drive or fly, and hold a valid driver's license.

What we offer

• Expected salary range of $160,300 to $297,700 per year, with a performance-based cash incentive and possible annual equity awards.
• Health, life and disability benefits, 401(k) with company contribution and match, and vacation, personal days and holidays.
• New hires complete initial training of 8 or fewer hours per day and 40 or fewer hours per week.