Associate Customer Success Manager

About the role

Atlassian is hiring an Associate Customer Success Manager in Salt Lake City, Utah, to partner with DX customers and drive engineering transformation using its platform. You will manage a segment of customers through implementation and rollout, program success and renewal. The role reports to the Manager of SMB Customer Success and requires working 4 days per week onsite at the Salt Lake City office while DX integrates into Atlassian.

Key responsibilities

• Own the full customer lifecycle, from implementation to program success (utilization, business alignment, use case development and fulfillment) and renewal
• Create and maintain a customer success plan and track success initiatives
• Meet net renewal and expansion targets, forecast renewals accurately and track progress
• Identify and resolve renewal challenges to protect a high renewal rate
• Help prospects integrate DX insights into their workflows and arrange executive and C-level service discussions
• Discover expansion opportunities by identifying additional use cases
• Collaborate across the business and proactively track and report key account metrics

What we offer

• Base pay for new hires depending on geographic pay zone: Zone A $97,920-$127,840, Zone B $88,128-$115,056, Zone C $81,274-$106,107
• Health and wellbeing resources, paid volunteer days and other perks