Associate Account Manager

About the role

Rain is a stablecoin payments platform for enterprises, neobanks, platforms, developers and AI agents, and its Platform team manages implementations, account management, support and card network operations after a partner signs. Account Management grows live partners from developers and startups to enterprise card programs through renewals, expansions and commercial conversations. As an Associate Account Manager you will own renewals and expansions for a set of live partners in your coverage area, starting by shadowing experienced AMs before running renewals and expansions independently.

Key responsibilities

• Own renewals for live partners, from the first conversation through signed paperwork
• Find and close expansion opportunities such as new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs and new regions
• Grow net revenue retention (NRR) for your coverage area and flag churn or contraction risk early
• Handle partner escalations outside Support, involving Product, Engineering, Finance or Compliance when needed and following them through to resolution
• Keep account health and notes up to date, and build a health snapshot to guide your priorities
• Pass partner feedback to Product to help shape the roadmap
• Help write and improve Account Management playbooks, including expansion playbooks for new products and features
• Learn Rain's products in depth, including stablecoin card issuing, card network basics and APIs

Required profile

• 0 to 3 years of experience in account management, account executive or customer success, in fintech, payments or B2B SaaS
• Comfortable talking with partners about renewals, pricing and commercial terms, and asking for expansion
• Clear written and verbal communication on calls, email and in Slack with partners
• Strong organization to manage many accounts, deadlines and follow-ups at once
• Curiosity about how payments work and willingness to learn technical topics such as API documentation
• Ownership: seeing issues through to resolution even when several teams are involved
• Comfort working at a fast-growing company

Bonus attributes

• Exposure to card issuing, embedded finance, crypto or stablecoins
• Experience working toward a renewal, upsell or expansion target

What we offer

• Unlimited time off, with a minimum of 10 days taken
• Flexible working, with a home-workspace stipend for new hires
• Benefits covering 95% of health, dental and vision costs and 90% for dependents, plus a fully subsidized life insurance plan
• 401(k) with a 4% company match and an equity option plan
• Monthly health and wellness stipend
• Lunch and dinner for office workers, covered with a DoorDash credit
• Team summits, including domestic and international offsites