Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports Front Desk operations and provides direct daily leadership of the Transportation Department. The role ensures Forbes 5-Star guest service, accurate front office processes, effective driver supervision, fleet readiness and seamless commercial and private aviation transportation. It is an exempt, salaried position reporting to the Front Office Manager.

Key responsibilities

• Oversee daily check-ins, check-outs, arrivals, departures, VIP arrangements and guest requests, acting for the Front Office Manager when assigned
• Supervise, schedule, train and coach Front Desk staff, resolve escalated guest concerns and maintain accurate OPERA Cloud guest profiles, reservations, charges and billing
• Coordinate guest needs with Pre-Arrival, Reservations, Housekeeping, Activities, Spa, Food & Beverage, Maintenance and other departments
• Run daily transportation operations, build and adjust driver schedules, and train drivers on guest interaction, ranch knowledge, safe operation and documentation
• Maintain the flight manifest and coordinate commercial flights through Missoula and Bozeman and private aviation through regional airports, monitoring delays and cancellations
• Plan alternatives for diverted or cancelled flights and keep guests, drivers and departments informed
• Ensure a polished arrival experience, oversee golf cart assignments and guest waivers, and keep the fleet clean, fueled, inspected and ready
• Report accidents, vehicle damage and safety incidents, and use occupancy forecasts and flight manifests to plan staffing and vehicles

Required profile

• 2-3 years of Front Office, Guest Services, Transportation Operations or related hospitality experience, preferably in luxury lodging
• Supervisory experience and strong driver scheduling and logistics skills
• Valid driver's license and eligibility to operate company vehicles
• Flexible schedule including early mornings, evenings, weekends, holidays and urgent transportation disruptions
• Able to stand or walk for long periods, work at a computer and occasionally lift up to 50 pounds

Required skills

• Microsoft Office (Excel and Outlook)
• OPERA Cloud, ALICE, dispatch systems, Montana regional airports and FBOs, hotel billing and buyout experience preferred