Assistant Community Manager - Heron Lake

About the role

A full-time Assistant Community Manager position at the Heron Lake apartment community in Kissimmee, Florida. The role supports the Community Manager in overseeing the financial and operational side of the community, acting as on-site supervisor when the manager is absent and helping with resident relations and leasing support. The community is a stabilized garden-style property with 264 units.

Key responsibilities

• Collect and post rent, fees and other payments, prepare daily bank deposits, reconcile bank accounts and prepare financial reports.
• Process invoices and payables, coding charges to the correct Chart of Accounts codes.
• Review resident files and accounting records to identify unpaid or late fees, collect on delinquencies and enforce the lease.
• Follow eviction procedures, including court hearings and proceedings.
• Process resident move-outs, including deposits and lease cancellation fees.
• Respond to resident complaints and requests promptly, and act as on-site supervisor by delegating daily work and coordinating maintenance and make-ready tasks.
• Meet with owners, give them updates on community performance and respond to their requests.
• Support leasing and marketing by greeting prospects, showing ready apartments and models, closing leases and helping applicants complete applications and credit checks.

Required profile

• Bachelor's degree in Business Management, Communications or a related field preferred.
• 1-3 years of relevant experience in residence life and/or property management covering community management, sales, marketing and customer service.
• Understanding of lease terms and lease enforcement, including collections.
• Valid driver's license to drive a golf cart on property; state and local licenses and certifications as required.
• Ability to access all parts of the property and amenities, and to lift up to 20 pounds alone and 50 pounds with help.

Required skills

• Strong proficiency in property management software such as Yardi, OneSite and Entrata.
• Proficiency in internet, word processing, spreadsheet and database programs.
• Excellent written and verbal communication skills.

The schedule is Monday to Friday and weekends as needed. The hourly range is $19.00 - $21.00.