Assistant Community Manager - Avana Thornton Station

About the role

A full-time Assistant Community Manager is needed at Avana Thornton Station in Thornton, Colorado. The role supports and assists the Community Manager in overseeing the financial and operational side of the community, acting as on-site supervisor when the manager is absent and helping manage the owner relationship.

Key responsibilities

• Collect and post rent, fees and other payments, prepare daily bank deposits, reconcile bank accounts, prepare financial reports and process invoices and payables.
• Operate the property management software (Yardi/OneSite) and keep it updated and backed up.
• Review resident files and accounting records to identify unpaid or late fees, collect on delinquencies and enforce the lease.
• Review and submit vendor invoices, obtain community manager approval, code charges to the Chart of Accounts and communicate with vendors, accounting and the owner.
• Follow eviction procedures, including court hearings and proceedings.
• Process resident move-outs, including deposits and lease cancellation fees.
• Respond promptly to resident complaints and requests, and act as on-site supervisor by delegating daily work and coordinating maintenance and make-ready tasks.
• Meet owners, give them community updates and respond to their requests.
• Support leasing and marketing by greeting prospects, showing ready apartments and models, closing leases and helping applicants complete applications and credit checks.

Required profile

• Bachelor's degree in Business Management, Communications or a related field preferred.
• 1-3 years of relevant experience in residence life and/or property management covering community management, sales, marketing and customer service.
• Understanding of lease terms and lease enforcement, including collections.
• Valid driver's license to drive a golf cart on property; state and local licenses and certifications as required.
• Ability to access all parts of the property and amenities, and to lift up to 20 pounds alone and 50 pounds with help; occasional local travel may be required.

Required skills

• Strong proficiency in property management software (Yardi, OneSite, Entrata).
• Proficiency in internet, word processing, spreadsheet and database programs.
• Excellent written and verbal communication skills.