Aisles Online Service Lead

About the role

Hy-Vee's Aisles Online department runs on the leadership of people who keep operations moving smoothly while giving every customer an outstanding experience. As an Aisles Online Service Lead, you will help manage daily operations, direct labor and keep the team focused, supervising employees, organizing workflow, handling customer concerns and communicating with department leadership so that every order is fulfilled accurately and on time. The role is hourly and open to candidates aged 18 and older.

Key responsibilities

• Greet customers warmly, assist them and handle and resolve customer concerns
• Supervise and direct Aisles Online employees, organizing and planning labor for efficiency and cost control
• Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise
• Communicate with supervisors about labor needs, receiving, storage, rotation and delivery issues
• Respond to questions and issues from employees and customers in a timely, professional way
• Maintain employee records and document employee interactions
• Train new employees and complete performance and productivity reviews
• Recommend employee disciplinary action where appropriate
• Take part in team meetings as assigned and answer the phone promptly, including taking customer orders
• Follow the dress code, hygiene standards and company guidelines, and pitch in with other tasks or special projects

Required profile

• High school diploma or equivalent preferred
• Six months of similar or related job experience preferred
• Ability to lead, direct and support a team in a fast-paced, deadline-driven environment
• Strong math skills, including arithmetic, algebraic and geometric calculations
• Ability to stay organized and handle multiple priorities at once
• Physical demands include frequent standing and walking, repetitive standing, walking, reaching and bending, and exposure to heat, dust, noise and cleaning chemicals; ability to use sharp knives and operate a delivery vehicle per DOT standards where applicable

Reporting to the Store Director, Store Manager, Assistant Managers and the Aisles Online Department Manager, the lead has direct reports who are Aisles Online employees. Employment is contingent on passing a pre-employment drug screen.