Airport Services Manager

About the role

Emirates is seeking an Airport Services Manager for its Boston outstation to ensure safe, efficient and cost‑effective airport operations while maintaining high passenger service standards.

Key responsibilities

• Manage daily airport operations, ensuring compliance with Emirates’ commercial, safety and security policies.
• Achieve Service Level Agreements, OTPs and EKAS KPIs, and monitor flight punctuality, check‑in and baggage standards.
• Liaise with handling agents, airport authorities and government bodies to resolve operational issues.
• Oversee budgeting, cost control and performance reporting for revenue, expenses and capital expenditure.
• Lead, develop and motivate staff, conduct performance appraisals and ensure competency in load control and other critical areas.

Required profile

• Minimum 8 years of airport passenger handling/operations experience, with at least 5 years in a managerial role.
• Degree‑level education (minimum A‑Level standard) and advanced knowledge of passenger services, ground operations and weight & balance.
• Fluent in spoken and written English; knowledge of local language is a plus.

Required skills

• Proficiency with computerised reservation and baggage tracing systems.
• Advanced use of Microsoft Word and Excel.

What we offer

• Competitive salary ranging from $132,300 to $189,000.
• Travel benefits including flight and hotel discounts worldwide.