Advanced Medical Support Assistant

About the role

The Advanced Medical Support Assistant (AMSA) works within the Veterans Health Administration to ensure Veterans receive timely and coordinated care at Central Texas outpatient clinics. This position is a key link between patients and clinicians, handling both scheduled and unscheduled appointments.

Key responsibilities

• Receive and route Veterans for scheduled and unscheduled examinations and appointments.
• Schedule appointments across interdisciplinary coordinated‑care models and community care.
• Manage appointment cycles, outside referrals, follow‑up care, overbooking, and provider availability.
• Maintain accurate patient flow and support administrative functions related to patient access.

Required profile

• U.S. citizenship (or eligible non‑citizen under specific statutes).
• High school diploma or GED equivalent.
• One year of experience equivalent to the GS‑5 grade level for GS‑6 consideration.
• Advanced knowledge of health‑care processes, policies, and medical terminology.
• Ability to collaborate with a wide range of medical clinicians.

Required skills

• Advanced knowledge of medical terminology.
• Proficiency in healthcare scheduling and patient‑flow management.