Administrative Assistant, Payment Services Team

About the role

Atwell, a consulting, engineering and construction firm with a national presence, is hiring an Administrative Assistant for its Land Solutions, Payment Services Team in Southfield, Michigan. This full-time, on-site role mainly manages the client's landowner hotline as the first point of contact for calls, and also supports the team with documentation and project organization. After 3-6 months, working from home one day per week may be possible, subject to approval.

Key responsibilities

• Serve as the main point of contact for the landowner hotline, answering calls and giving timely, accurate responses
• Communicate with landowners, gather information and route inquiries to Subject Matter Experts, working with Financial Services Specialists
• Review deeds, titles and appraisals, request supporting materials, and record memorandums with counties when needed
• Collect, organize and maintain project files in line with Atwell standards
• Work with the Senior Financial Services Specialist and Project Manager to meet tasks and deadlines

Required profile

• Experience handling high call volumes or in a customer service/hotline environment (strongly preferred)
• 1+ year of administrative experience (preferred)
• Strong phone presence, excellent communication skills and ability to work independently and as part of a team
• Attention to detail and ability to maintain confidentiality

Required skills

• Proficiency in Microsoft Office Suite, especially Excel
• Excellent organizational skills

What we offer

• Paid time off, paid parental leave and flexible schedules for some positions
• Travel vouchers, annual and spot bonuses, and a 1:1 401K match up to 4%
• Tuition assistance, student loan repayment, and reimbursement for licensing fees
• Wellness reimbursement, dependent care match, and employee referral rewards
• Medical, dental and vision coverage, health savings account, and supplemental benefits