Administrative Assistant

About the role

ServiceMaster Restore, a water, fire, smoke and odor restoration company serving the DFW metroplex, is looking for a general administrative assistant to join its office in North Richland Hills, Texas. The role supports the business owners, management teams and colleagues with reception, call handling, paperwork and customer follow-up.

Key responsibilities

• Provide general receptionist and administrative support in the office
• Answer incoming calls and assist customers, vendors and visitors
• Accept new job leads and enter information into systems
• Call customers to capture relevant customer and job information
• Maintain accurate job records and documentation
• Follow up with customers on work performed and call them to collect payments
• Communicate professionally with customers, technicians, project managers and other office staff
• Assist other departments as needed and understand ServiceMaster operating systems and services

Required profile

• High school diploma or GED
• Strong organizational and time-management skills, able to handle multiple tasks and priorities
• Professional, friendly phone and customer service skills
• Adaptable to a fast-paced environment with changing schedules and priorities
• Dependable, punctual and able to follow through on time; able to manage confidential information
• Rotated on-call administrative duties after hours are required
• In-office position with long periods of sitting and computer use; occasional lifting of items up to 20 pounds

Required skills

• Comfortable using multiple types of software
• Experience with Microsoft Office (Word, Outlook, PowerPoint, Excel) preferred
• Strong written and verbal communication

What we offer

• Paid holidays after 90 days
• Health insurance opportunity
• Paid time off
• Training and development
• Opportunity for advancement
• Pay of $16.00 - $19.00 per hour