Account Manager (Remote)

About the role

Property Leads supplies high-quality seller leads to real estate investors and is expanding into home services. As an Account Manager you own each customer's account for its lifetime after Sales closes the deal: you build the relationship, keep them buying and grow their spend. The role is remote and based in Austin, Texas.

Key responsibilities

• Take over the account from Sales at go-live, run onboarding and get each customer to early results quickly.
• Monitor account health (purchase frequency, lead quality feedback, support history, payment activity) and reach out before customers go quiet.
• Build goodwill by responding fast, telling customers the truth, following through and advocating for them internally.
• Grow accounts through new markets and increased budget once the customer's core concerns are resolved.
• When an account is at risk, overcome objections and redirect the customer back to their original goal.
• Log every customer conversation, risk and outcome in the CRM.

Required profile

• 3-5+ years owning a book of B2B accounts, with a measurable record of retaining customers and growing their spend (you should be able to state your retention rate and expansion revenue).
• Experience owning a book of business and building genuine relationships with your clients.
• Nice to have: lead-gen or other repeat-purchase experience; real estate investor, roofer or very small-business customers; experience as a real estate investor, agent or roofer.

Required skills

• Strong negotiation, objection handling and de-escalation skills.
• Comfortable in a CRM and managing a pipeline.

What we offer

• Base pay of $60,000-$70,000, with on-target earnings of $120,000.
• 401k, medical, vision and dental coverage.
• A fast, low-bureaucracy team where your work has direct, visible impact.